Shipping & Returns

Shipping

Orders will be processed in the order they are received. Typically orders ship within 1-3 business days. You will receive an e-mail notification once your order has shipped. You will be contacted by email if there is an unexpected delay in processing your order. We must be notified within 7 days of receipt of you order of any shortages or damaged items.

CANADA & USA

Orders are shipped via Canada Post Expedited Parcel.  Flat rate shipping charges will be applied at check out. 

Flat rate shipping charges for CANADA & USA

 PURCHASES SHIPPING RATE
Up to $24.99 CAD $15.00 CAD
$25.00 - $49.99 CAD $17.00 CAD
$50.00 - $99.99 CAD $19.00 CAD
$100.00 - $199.99 CAD $22.00 CAD
$200.00 and up CAD $27.00 CAD

Note: Some of the heavier items may have additional shipping charges. These charges will be detailed on the products page and included at checkout.

Please Note: USA Customer's are responsible to know what items can be shipped across the border and are liable for any duties or taxes for the cross border shipment. 

 

CAGE & WALK IN AVIARY SHIPMENTS

CANADA 

A fixed shipping charge will be charged at check out.  Once we receive a shipping quote for your order additional charges may apply or if you have been over charged your method of payment will be refunded.

Not all cages are stocked.  Once an order is placed with our vendor, cages typically arrive at our Calgary, AB warehouse in approx. 7 - 10 days. Occasionally cages are shipped directly from our supplier in the USA due to availability or to save on shipping cost.  If this is the case, Parrot Trends customs broker clears the shipment at the border.  Customers are NOT responsible for any additional duty or taxes.  

USA

A fixed shipping charge will be charged at check out.  Once we receive a shipping quote for your order additional charges may apply or if you have been over charged your method of payment will be refunded.  Cages & aviaries ship directly from our supplier in the USA.

Return Policy

SORRY NO RETURNS - For health and safety reasons we do not accept returns. Please make your selections carefully. Feel free to contact us if you have any questions or need assistance with your order.