Shipping & Returns
Orders are processed in the order they are received and typically ship within 1-4 business days. Ship time depends on the volume of order we have at the time, we do our best to ship orders out as quickly as possible. You will receive an e-mail notification once your order has shipped. You will be contacted by email if there is an unexpected delay in processing your order. We must be notified within 7 days of receipt of you order of any shortages or damaged items.
CANADA & USA
Orders are shipped via Canada Post Expedited Parcel or Tracked Packet - USA for shipments to the USA. Flat rate shipping charges will be applied at check out.
Flat rate shipping charges for CANADA & USA
|Up to $24.99 CAD||$15.00 CAD|
|$25.00 - $49.99 CAD||$17.00 CAD|
|$50.00 - $99.99 CAD||$19.00 CAD|
|$100.00 - $199.99 CAD||$22.00 CAD|
|$200.00 and up CAD||$27.00 CAD|
Note: Some of the heavier items may have additional shipping charges. These charges will be detailed on the products page and included at checkout.
Please Note: USA Customer's are responsible to know what items can be shipped across the border and are liable for any duties or taxes for the cross border shipment.
CAGE & WALK IN AVIARY SHIPMENTS
A fixed shipping charge will be charged at check out. Once we receive a shipping quote for your order additional charges may apply or if you have been over charged your method of payment will be refunded.
Not all cages are stocked. Once an order is placed with our vendor, cages typically arrive at our Calgary, AB warehouse in approx. 7 - 10 days. Occasionally cages are shipped directly from our supplier in the USA due to availability or to save on shipping cost. If this is the case, Parrot Trends customs broker clears the shipment at the border. Customers are NOT responsible for any additional duty or taxes.
A fixed shipping charge will be charged at check out. Once we receive a shipping quote for your order additional charges may apply or if you have been over charged your method of payment will be refunded. Cages & aviaries ship directly from our supplier in the USA.
SORRY NO RETURNS - For health and safety reasons we do not accept returns or exchanges. Please make your selections carefully. Feel free to contact us if you have any questions or need assistance with your order.